United Kingdom / European Economic Area

Effective: 8/20/26

If you are a consumer located in the United Kingdom or the European Union, the following additional Terms apply:

These terms apply in addition to our Terms of Use and Sale.

1. Order Process, Modification and Rejection

When you place an order via our Site you submit an offer to OpenBorder to buy the product(s) in your order. We will then send you a message to the email address you provided at check out confirming receipt of your order and containing the details of your order (“Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. OpenBorder reserves the right to reject or modify any order, whether such order has been confirmed and/or your credit card or other payment method has been charged. You will be notified of any rejection to your order at the email address you provided at check out. If your credit card or other payment method has already been charged and any portion of your order is rejected, OpenBorder will issue a credit to your payment method for the amount rejected. Acceptance of your order and completion of the contract between us will take place when we dispatch the product(s) to you. After the contract has been formed you will be sent a dispatch confirmation to the email address you provided at check out.

2. Shipping, Risk of Loss and Title

Unless agreed otherwise, shipping will be made to the delivery address indicated by you. The risk of damage or loss of products passes to you upon delivery of your order. Delivery lead times vary. All delivery dates are estimates containing approximate values and are not a guarantee that the products will be delivered on the specified date. We retain title to all products delivered until payment has been fully made.

3. Prices and Payments

The prices of the product(s) and delivery charges are quoted on our Site when you place your order. Product prices include VAT where applicable. You represent and warrant that any credit card or other payment method information you supply is true, correct and complete, and you will pay the charges incurred by you.

4. Warranty and Returns

Our Warranty and Return Policy is a part of this Agreement. It applies irrespective of and does not affect any of your statutory warranty and return rights granted to you under applicable law, including, but not limited to, your right of withdrawal as described in section 8. If you are a consumer from the European Economic Area or the UK, you have statutory warranty rights for a period of two years from the delivery of the products and can request repair or replacement of products that have defects or are not as described. If the products cannot be repaired or replaced within a reasonable time or cannot be repaired or replaced without difficulties you can claim reimbursement or a reduction of the purchase price.

5. Limitation of Liability

OpenBorder is liable without limitation for damages caused by an intentional or gross negligent breach of a duty by OpenBorder or one of its legal representatives or vicarious agents. In addition, OpenBorder is liable for slight negligent breach of essential obligations. Essential are obligations, the breach of which puts at risk the achievement of the contractual purpose or the performance of which enables the fulfillment of the contract and is regularly relied on by you; in this case, OpenBorder is only liable for foreseeable damages that are typical for the contract. OpenBorder is not liable for slight negligent breach of any other obligations than those mentioned in the previous sentences. The aforementioned limitations of liability do not apply to damages caused to life, body or health, to a breach of a guarantee or to defects that were fraudulently concealed. The liability under the German Product Liability Act remains unaffected. To the extent the liability of OpenBorder is excluded or limited under this section, such exclusion or limitation also applies to OpenBorder’s employees, legal representatives and vicarious agents.

6. Governing Law

The Terms shall be governed by and interpreted in accordance with the substantive laws of Germany, without regard to its choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.

7. Dispute Resolution and Place of Jurisdiction

We are available at JLoBeauty@OpenBorder.com to address any concerns you may have regarding the Site or any purchases you make of our products. Most concerns may be quickly resolved in this manner. The European Commission provides an online dispute resolution (ODR) platform, which can be accessed at ec.europa.eu/consumers/odr. OpenBorder is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Unless you are a consumer residing in Switzerland, you and we agree to submit to the non-exclusive jurisdiction of the courts of Germany, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in Germany or in the EU country in which you are domiciled.

8. Statutory Right of Withdrawal

If you are a consumer from the European Economic Area or the UK you have the following right of withdrawal:

9. Site Modifications

We reserve the right in our sole discretion to edit or delete any documents, information or other content on the Site without notice.

10. Updates to These Terms of Use and Sale.

We may modify these Terms from time to time. Minor changes not affecting your rights and constituting an unfair disadvantage to you, may occur at any time, with or without notice to you, and are effective upon posting. In the case of any material changes, we will notify you by posting the amended terms on the Site at least thirty (30) days before the effective date of the changes. In our discretion, we may also provide notice of changes via email to anyone who has provided us an email address or as may be required by law. If, in such case, you do not object to the changes in text form within a period of six weeks after receipt of the email, you will be deemed to have accepted the changes. We will inform you in the email of your right to object, the applicable form and time requirements and the consequences of not objecting to the changes. You are responsible for keeping the email address you supply to us current. We are not responsible for any outdated or incorrect information you may provide. If you do not agree with the proposed changes, you should discontinue your use of the Site prior to the time the new Terms take effect. If you continue using the Site after the new terms take effect, you will be bound by the modified Terms.